• Built by a Community Bank.

    For Community Banks.

    Our Loan Origination System (LOS) is tailored to the unique requirements 

    of community banks, providing user-friendly tools that 

    ENHANCE CUSTOMER SERVICE AND SUPPORT YOUR GROWTH.

    LET'S TALK
  • Built for Growth

    With integrated underwriting, advanced sales tools, 

    and comprehensive process management, 

    we ensure that you maintain operational efficiency, 

    ALLOWING YOUR BANK TO THIRIVE IN A COMPETITIVE LANDSCAPE.

    LET'S TALK
  • Ready to Take Your Bank to the Next Level?

    Revolutionize your approach to lending and 

    customer relationships. Equip your bank with the right tools 

    TO EXCEL IN TODAY'S COMPETITIVE MARKET.

    LET'S TALK

Welcome to Metriciti

The Future of Commercial Lending for Community Banks

Metriciti is a revolutionary commercial lending platform developed by ChoiceOne Bank in partnership with DPT Solutions. Frustrated with outdated and rigid third-party options, ChoiceOne Bank and DPT Solutions collaborated to create a solution that would not only streamline operations but also drive significant growth and profitability. Metriciti offers a seamless integration of sales management tools, a mobile app, automated financial spreading, portfolio management, and robust data reporting and analytics.


Launched in 2019, Metriciti has helped ChoiceOne grow from
$650 million to $2.7 billion in assets with an efficient and common-sense approach. With over five years of development and over $3 billion in loan originations, DPT Solutions is making Metriciti available for other community banks to leverage for growth.

Why Metriciti?

  • Innovative Technology: Built on Microsoft Dynamics, Metriciti provides a cloud-based, customizable solution that integrates with Microsoft 365 and other third-party applications.
  • Full CRM Integration: Leverage the power of Microsoft CRM for comprehensive customer relationship and sales management.
  • Efficiency and Growth: Designed to streamline the lending process from leads to closings, Metriciti has already processed over $3 billion in commercial loans, driving significant loan growth and profitability.
  • State-of-the-Art Financial Spreading: Automated tax return and financial statement reading eliminate manual data entry, enhancing accuracy and efficiency.
  • Data Security and Ownership: Metriciti leverages the robust security features of Microsoft, ensuring that your bank always owns and has full access to its data through Microsoft Power BI.
  • User-Centric Design: With a focus on enhancing the user experience for both customers and internal users, Metriciti ensures that community banks can compete effectively in today’s market.

News About Metriciti

Josh Hucul and Kelly Potes receive award.
By Nancy Runyan October 3, 2024
Josh Hucul, Vice President, Lending Technology, has received the 2024 Rising Star Award for his significant achievements in developing Metriciti.
By Crain's Grand Rapids Business July 23, 2024
ChoiceOne Bank’s headquarters in Sparta. Credit: Joe Boomgaard, Crain’s Grand Rapids Business . A digital platform developed five years ago helped ChoiceOne Bank streamline and automate the commercial lending process. After processing $3.5 billion in commercial loans since 2019 through the Metriciti platform, the Sparta-based ChoiceOne Bank now wants to share it with peers. ChoiceOne Bank and DPT Solutions Inc., a Cascade Township company that provides process automation solutions to clients across a variety of industries, have been marketing the Metriciti software to other community banks to use for their commercial lending. “We’re trying to be a force for good in community banking and offer what we’ve developed over five years to other banks,” ChoiceOne Executive Vice President and Chief Financial Officer Adom Greenland said. “We believe strongly that there is a market for this and that this will have a positive impact with other community banks.” ChoiceOne and DPT Solutions launched their partnership in March to license Metriciti to community banks. ChoiceOne Bank holds the intellectual property and DPT Solutions serves as the software’s reseller to other potential users for a turnkey solution for commercial lending.  DPT Solutions initially focused on Michigan, Ohio and Indiana, starting with a controlled early release and primarily targeting banks from $500 million to $10billion in assets. DPT Solutions now has “several deals in the opportunity stage of the pipeline,” CEO Dan McGraw said. One bank is “in the contract stages,” he said. Metriciti offers a “complete end-to-end solution for the commercial lending process” that includes sales management, an online application, data analytics, credit underwriting, managing client relationships and communications, documentation, and monitoring the loan and tracking the company’s performance afterward, said Josh Hucul, ChoiceOne Bank’s vice president of lending technology who designed the platform. “The efficient processes allow us and other banks to get funds in the hands of clients as efficiently and quickly as possible,” Hucul said. DPT Solutions first developed Metriciti in 2019 with ChoiceOne as the bank sought anew commercial lending software platform. The bank at the time “had a solution we weren’t happy with,” Greenland said. “We looked at the market and we weren’t happy with anything.” ChoiceOne employees knew staff at DPT Solutions, which had previously built some custom software for the bank, he said. The two companies then partnered to develop Metriciti, which ChoiceOne deployed effectively during the depths of the pandemic in 2020 to manage the “madness” and crush of applications for federal Paycheck Protection Program loans from the U.S. Small Business Administration, Greenland said. “We used this solution to help us with PPP, and that really kind of supercharged the software,” Greenland said. “We liked it so much and we’ve shown it to other banks on a friendly basis just to show them what we’ve done. We’ve had a lot of inquiries about, ‘Hey, can I use that, too?’” A couple of banks also contacted DPT Solutions, and in explaining what they needed, “basically described exactly what we did for ChoiceOne,” McGraw said. DPT introduced executives at those banks to ChoiceOne and “they loved what they saw, so we started to go through a little bit of a market analysis phase with other banks and said, ‘We’d like to just show you this thing,’” he said. “All of the banks we showed it to were excited and said, ‘how do I buy that?’” McGraw said. “We kept hearing that and said, ‘there’s a product here, there’s a market here, let’s build this as a product that we can market.’” Ensuing conversations led to ChoiceOne’s decision to license the software platform to other banks to use with DPT Solutions handling the sales, implementation and support. DPT Solutions, which is a partner with Microsoft, can tailor components of the platform to “complement banks’ unique processes,” McGraw said. “They don’t have to fit into that perfect mold.” Recent survey data within the banking industry indicate that many banks are seeking to adopt a commercial lending platform. In trade publication Bank Director’s annual technology survey in 2023, more than one in five of responding CEOs, CFOs and senior executives said their bank had upgraded or implemented a digital business lending platform in the last 18 months. Another 37% planned to do the same within the coming 18 months, according to survey results that Bank Director released last September. In a fall 2023 survey of community banks by the Conference of State Bank Supervisors, nearly half of respondents said that adopting new or emerging technologies to meet customer demands was “very important.” Another 10% ranked it as “extremely important.” That survey found that the lowest satisfaction rates were for banking technologies for core services and workflow processes. Based on his experience and conversations with other bankers, Hucul sees strong interest in the Metriciti commercial lending platform. “The appetite for different new technology is certainly there. There is a lot of demand in the environment, whether it’s banks that have manual processes today that really need to get to the next level, or if they have a different provider that it just doesn’t do everything that they want it to do,” he said. “The majority of folks we’re talking to are in that bucket as well, and we’ve seen incredible demand since our launch.”
By ChoiceOne Bank July 17, 2024
Pictured from left to right: Josh Hucul, ChoiceOne Bank Vice President Lending Technology; Dan McGraw, DPT Solutions Chief Executive Officer; and Adom Greenland, ChoiceOne Bank Executive Vice President Chief Financial Officer. 
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Our Unique Approach

  • Superior Customer Service

    Exceptional customer service goes beyond merely providing products or services upon request; it involves being attentive and anticipatory to customer needs, in addition to offering top-tier solutions.

  • Process Driven Approach

    A process-driven workflow ensures that all employees can execute their tasks consistently and on time. By leveraging processes that highlight the unique differentiators of your financial institution, rather than adopting the same processes used by every other institution, you can enhance operational efficiency.

  • CRM & Sales Management

    Robust CRM and Sales Management enable banks to establish an effective lead-to-lending pipeline and platform. Our approach to implementation is partnership-based.

  • Mobile & Tablet Access

    There's no need to delay tasks until you return to the office. With a mobile and tablet app, you can accomplish work whenever and wherever it needs to be done.

  • Marketing Automation

    From lead generation to account-based marketing, Metriciti, along with the Microsoft ecosystem, provides comprehensive coverage. Marketing automation ensures you connect with your customers and prospects wherever they may be.

  • Superior Customer Service

    Exceptional customer service goes beyond merely providing products or services upon request; it involves being attentive and anticipatory to customer needs, in addition to offering top-tier solutions.

  • Process Driven Approach

    A process-driven workflow ensures that all employees can execute their tasks consistently and on time. By leveraging processes that highlight the unique differentiators of your financial institution, rather than adopting the same processes used by every other institution, you can enhance operational efficiency.

  • CRM & Sales Management

    Robust CRM and Sales Management enable banks to establish an effective lead-to-lending pipeline and platform. Our approach to implementation is partnership-based.

  • Mobile & Tablet Access

    There's no need to delay tasks until you return to the office. With a mobile and tablet app, you can accomplish work whenever and wherever it needs to be done.

  • Marketing Automation

    From lead generation to account-based marketing, Metriciti, along with the Microsoft ecosystem, provides comprehensive coverage. Marketing automation ensures you connect with your customers and prospects wherever they may be.

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